Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, the list price includes delivery, set up, cleaning and take down following your event within Fort McMurray.  Travel fees apply for areas outside city limits. 

Q: How can I pay for my rental?

A: We accept debit, cash, cheque or credit cards. If paying by cash, please try to have exact change as our drivers will not always have change.

Q: What if I need to cancel my rental?

A: We do allow cancellation of rentals up to the time of delivery at no cost to you.  We know life happens and weather is a factor when booking an outdoor event.  Please contct us ASAP if you need to cancel.  

Q: Do you deliver to other cities?

A: Yes, we are willing to travel as far as you need us to go.  There is a set fee on the web site for most cities near Fort McMurray and if you do not see your location just call to receive a travel quote.

Q: Does the standard 3 hour rental time include your set up time?

A: No, we arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. We need 30 mins. for a standard rental.  If booking an indoor location please allow 30mins. on either side of your party time for set up and take down. For outdoor rentals we arrive min. 30mins. before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 3 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: Do we have to keep it plugged in the entire time?

A: Yes, the blower needs to keep a constant air supply.  As the inflatables are stitched they allow air to flow through the seams.  Once unplugged they deflate. We require an outlet or generator within 50´ of the inflatable.  We will bring the proper heavy duty cords so power supply is not a problem.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you will must likely need a generator. We rent generators at a resonable cost. Also municiple parks, in Fort McMurray, need a permit which can take from 2-4 weeks to obtian so be prepared.

Q: Where do I get a special event permit for a city park? 

A: You can apply for the permit online @ www.woodbufflo.ab.ca and searching special event permit.  Submit the application online and they will contact you to notify if our permit is approved then you simply go to municiple office to pay the $25 permit fee and you are set.  You can also go to the office at the following address and apply in person.  Regional Municipality of Wood Buffalo, 309 Powder Dr., Fort McMurray.
                 
Q: Do you require a deposit?

A: We take payment at delivery and only require a deposit on orders over $1000.  You can prepay if you prefer.

Q: How big are the jumps?

A: Most of our jumps are 20´x 18´x 17' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, call us and we will come do a site check for you. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 580 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, concrete and indoors. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call: 780-750-RENT(7368)
or e-mail : birchwoodrentals@hotmail.com